If You Drop the Ball, Don’t Bill the Call

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If a grieving family, whose loved one died after an ambulance arrived late to a call, receives a bill from the EMS service a few weeks later, is that going to make the family more or less likely to pursue possible litigation against the EMS provider?  This is not just a hypothetical question; I have seen it play out in reality.

There is a good chance that emotional catalyst for litigation will come into play in a recent incident in the District of Columbia.  See Man Billed For Ambulance That Arrived Too Late.

If your EMS service has a troubling call, such as a delayed response or some patient care issue that causes you to suspect it might lead to litigation, put a hold on billing.  That alone might not prevent a lawsuit, but if the patient (or surviving family members) are undecided about filing a lawsuit, and then they receive a bill for the call, that could very well be the proverbial straw that breaks the camel’s back and puts them on a path toward litigation.

In other words, if you drop the ball, don’t bill the call.

 

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